Question 1

What is the Minimum Order Quantity (MOQ)?

Accepted Answer

Our standard MOQ starts at 10 units for most pre-curated gift boxes. For fully custom solutions, we typically require a minimum of 20 units. However, we can sometimes accommodate smaller trial orders—please get in touch to discuss.

Question 2

Can I customize the contents of the gift boxes?

Accepted Answer

Absolutely. While we have curated popular combinations, you can swap items, add your own branded merchandise, or create a completely bespoke box from scratch. We work with a wide range of NZ suppliers to source exactly what you need.

Question 3

Do you offer sustainable and eco-friendly packaging?

Accepted Answer

Yes, sustainability is a core value. We offer recyclable kraft boxes, wood wool fill, and plastic-free packaging options. Many of our products are also sourced from local NZ makers who prioritize sustainable practices.

Question 4

What is the typical lead time for an order?

Accepted Answer

For standard curated boxes, lead time is typically 5-7 business days. For custom branded orders (e.g., logo on boxes or products), please allow 10-15 business days. During peak seasons like Christmas, we recommend ordering at least 4-6 weeks in advance.

Question 5

Do you ship directly to individual recipients?

Accepted Answer

Yes, we can handle the logistics for you. You provide us with a spreadsheet of addresses, and we will ship each box directly to your staff or clients' doorsteps across New Zealand.

Question 6

Are your gift boxes suitable for government or education sectors?

Accepted Answer

Yes, we work with many government agencies and educational institutions. We can tailor the contents to meet specific procurement guidelines (e.g., no alcohol, specific budget caps).

Question 7

Can I include my own marketing materials in the box?

Accepted Answer

Definitely. You can send us your flyers, business cards, or handwritten notes, and we will include them in each box during the assembly process.

Question 8

Do you offer volume discounts?

Accepted Answer

Yes, we offer tiered pricing for bulk orders. The more you order, the better the unit price. Contact us for a custom quote based on your estimated volume.

Question 9

Can I see a sample before placing a large order?

Accepted Answer

We can arrange a sample box for you to review the quality and presentation. Samples are charged at the single unit price plus shipping, which is credited back if you proceed with a bulk order (50+ units).

Question 10

What payment methods do you accept?

Accepted Answer

For corporate orders, we typically issue an invoice for bank transfer (NZ bank account). We also accept credit card payments for smaller orders or upon request (surcharge may apply).

Frequently Asked Questions

Common Questions

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